Frequently Asked Questions
Everything you need to know about your Petzyo style experience.
How do I determine the correct size for my pet?
We provide a detailed sizing guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please ensure the garment is free of pet hair before returning.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for those last-minute paw-ty needs.
Are your fabrics pet-safe and durable?
Absolutely. We use high-quality, non-toxic fabrics designed to withstand play and frequent washing while remaining soft against your pet's skin.
Do you offer international shipping?
Yes, Petzyo ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during checkout.
How should I wash my Petzyo garments?
To maintain the quality of the fabric, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents.